Call shop billing system A new dawn in callshop freedom
Call Shop Billing System

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Bill My Calls

A powerful callshop billing solution that allows you to manage telephone charges from individual call shop booths.  This page explains how our ITSP independent system can be used to control your call shop cabins.

  • Pick a booth

    Callshop biller

  • Getting started

    The first step in getting your online call shop billing service is to sign-up for an account online

    Account sign-up >>

  • Control panels

    Once you have an account, click on the link below to sign in to your online call shop billing system.

    Log-in to your biller >>

ITSP independent billing system

Our online call shop billing system is vendor independent, and can be used in conjunction with most ITSP VoIP providers.  Click here to sign up for a new account.

Callshop software

Our web based call shop billing system automatically detects the booths at your call shop and offers you a separate web page for each booth.  For more powerful control, you can specify the names of your booths using the unique line identity of each booth.

The site is designed to be used by a call shop administrator in a public area.  There are two levels of access using different passwords.  You can configure and set the rates using an Administrator password.  Your staff will use an Operator password which restricts them to performing routine billing functions.

Using the call shop booth software

When you log onto the call shop biller, you will see your list of booths that you have set up.  You can return to this page at any time by clicking the Booths link at the top of any page.  Every page on the site also displays a list of current booths in a box on the left of the page.

You can open and close booths using the red and green button.

  • Pick a booth

    Booths closed

  • Pick a booth

    Booths open

When you click on a booth's name, you are taken to that booth's page.  An example of such a page is shown below:

Calls in progress

The following calls are in progress from this booth:
Start Dialled number Destination Duration
18:06:21 +1 7816006000 USA 00:15:38

Calls completed

The following calls (max. 100) have been completed and not yet marked as paid:
Time Dialled number Destination Duration Cost
17:54:41 +1 4075551212 USA 00:11:00 £ 0.220
17:47:18 +1 5147654321 Canada 00:04:00 £ 0.080
17:38:47 +56 57456789 Chile 00:07:00 £ 0.700
17:31:12 +44 781987654 UK - Mobile (Orange) 00:05:00 £ 1.250
17:26:20 +44 7966654321 UK - Mobile (Orange) 00:02:00 £ 0.500
17:20:47 +44 1234567890 UK 00:03:00 £ 0.060

Prepayment received:

  £ 5.00

Total cost of completed calls:

  £ 2.81

Balance due to customer:

  £ 2.19

This page of the callshop billing system has two main sections:

  • The top section shows the call that is currently in progress.  In this example, a call to U.S.A. has been in progress for nearly 16 minutes.
  • The bottom section shows the calls that have been completed from the booth.  The final column shows the charges to your customer for the completed calls.  These charges are calculated according to the configuration settings described later.  The total charge for the unpaid calls (not including the call in progress) is shown in the green box.  In this example, the amount due so far from the customer is £2.81, but this will increase when the U.S.A. call has been completed.  Once the customer has paid, you can press the "Clear calls" button at the bottom of the page.  This clears the list of calls, and resets the balance due to £0.00.
  • Optionally, you can also operate the biller in prepayment mode.  In this mode, you may take a deposit from a customer before they start calling, and they are allowed to call up to the value of their deposit.  Once they have finished calling, the page will show you the total balance that should be returned to the customer.  If they run out of credit during the call, then the call will be disconnected.

Cash flow reports

If you log on to the system as an Administrator, then reports are available to help you reconcile your cash payments at the end of each day.

Click on a date to see a summary of the call costs and customer charges for each booth:

Daily cash flow report

The following report summarises your activities on the chosen date.  The charges you made to callers in your shop are shown in the Charge column.
Booth Calls Cost Charge
Booth 1 41 $23.44 $0.00
Booth 2 43 $21.66 $0.00
Booth 3 39 $20.69 $0.00
Booth 4 35 $13.59 $0.00
Booth 5 32 $27.77 $0.00
Booth 6 24 $11.21 $0.00
Booth 7 18 $15.98 $0.00
Booth 8 2 $0.73 $0.00
Total 232 $135.07 $0.00

Configuring the call shop software

The call shop management software is self configuring.   The system should automatically detect the booths in your call shop without any configuration on your part or yours, although you gain access to more powerful features by specifying the line identities of your booths.  Optionally, there are two areas you can configure:

Currency and rating options

Click on the Configuration link at the top of the page.  You should see the following form on the page with an explanation of each option.

Display charges Tick this box if you would like the booth pages to display call charges.
Currency Enter the currency symbol to be used for displaying customer charges.
Decimal places Enter the decimal places (0, 1, 2 or 3) to which total call costs should be rounded.
Rating factor % Select the factor that should be applied to call costs after they have been rated.  This should also take your chosen currency into account.   You can override these rates by setting special rates in the Rates page.
Rating steps Enter the steps that should be applied to your customer call charges.   For example, 60/30 means that the minimum billed time is 60 seconds, and thereafter, your customer's calls are rated in 30 second increments.
Setup charge (£) This is a setup fee that will be charged to all callers as soon as a call connects.
Discount 1 minutes This is the first discount threshold.  Set this to zero to disable this feature.
% Discount for calls longer than this length.
Discount 2 minutes This is the second discount threshold.  Set this to zero to disable this feature.
% Discount for calls longer than this length.
Press the button to apply your changes.

Special rates

If you prefer, you can specify rates to particular destinations.   These per minute rates will be used to calculate your customers' call charges, and these rates will override the Rating factor in the previous section.  To define special calling rates, click on the Rates link at the top of the page and follow the on screen instructions.  You can also upload your rates in CSV format.

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Last modified: 08 September 2009

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